Frequently Asked Questions
Welcome to Shumookh’s FAQ page. We’re here to make your shopping experience smooth and seamless. If you have a question, there’s a good chance you’ll find the answer here.
Orders & Shipping
1. How long will it take to receive my order?
We typically process and ship orders within 1-3 business days. Delivery timelines vary depending on your location:
- Within the UAE: 3-5 business days
- Within GCC: 7-10 business days
- Global Order: 20-30 business days
2. Do you offer international shipping?
Yes, we ship worldwide! Shipping fees and delivery times will be calculated at checkout based on your destination.
3. Can I track my order?
Absolutely. Once your order has been dispatched, you’ll receive a tracking number via email or SMS. You can track your order through our website “https://shumookh.co/order-tracking/?v=1cd3c693132f”
4. What should I do if I haven’t received my order?
If your estimated delivery time has passed and your parcel hasn’t arrived, please contact our customer support at [email protected] with your order number or dial +971-50-716-6104.
5. Can I place my order through WhatsApp?
Yes, you can place your order through WhatsApp. Order now: +971-50-716-6104.
Returns & Exchanges
5. What is your return policy?
You may return items within 7 days of receiving your order, provided they are unworn, unwashed, and in original packaging with tags attached.
6. How can I exchange an item?
To initiate an exchange, please email us with your order number and the item you’d like to exchange. We’ll guide you through the process.
7. Are sale items refundable?
All sales or discounted items are final sales and not eligible for returns or exchanges.
8. Damaged Items?
At Shumookh, we’re committed to providing top-notch products that meet our customers’ expectations. That said, since deliveries are managed by third-party couriers, rare incidents of damage during transit can happen.
If you receive a damaged item, please don’t worry—our Customer Support team is here to help. Call +971-58-811-9323 any time between 10 AM and 5 PM or email us at [email protected].
Product & Sizing
8. How do I know which size to choose?
You can refer to our Size Guide on each product page. If you’re still unsure, feel free to reach out to us with your measurements — we’re happy to assist.
9. Can I customize my abaya?
Yes, we offer limited customization options for select pieces. Please contact us before placing your order to confirm availability.
10. Are your fabrics suitable for all seasons?
Our collections are thoughtfully designed using breathable, high-quality fabrics suitable for year-round wear.
Payments & Security
11. What payment methods do you accept?
We accept all major credit/debit cards, Apple Pay, and select local payment gateways depending on your region.
12. Is my payment information secure?
Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and payment data.
Still need help?
If you didn’t find your answer here, feel free to reach out to our support team at [email protected]. We’re always here to help!
